FAQs


How do I get started?

Simply contact us. Be prepared to answer preliminary questions such as: the nature of your event, scheduled date & time, estimated number of guests, established budget, venue selection, & food desired.

What is the service charge?

With our full-service catering and/or event planning services, we charge a standard industry operational fee, which covers event planning consultations, menu development, revisions, site visits, & booking/coordinating rentals & service staff. This fee also includes the use of Whole Foods Market equipment that does not need to be rented such as chafers, serving utensils, platters, bowls, basic black linens, biodegradable plates, napkins & cutlery, & transportation costs.

Are there delivery fees?

Yes, for our basic delivery drop-off service we charge based on your zip code.

Can I order something I don’t see on your menus?

Absolutely! We pride ourselves on customizing menus, making family recipes & working with special dietary/food allergy needs.

Can you provide service staff & bartenders?

Yes, we have a network of professionally-trained servers, bartenders, kitchen attendants, & chefs.

Can you provide rentals?

Yes, we offer a complete line of linens, china, glassware, serving pieces, tables, chairs, tents, etc.

Are discounts given?

We can work within nearly every budget. Please ask one of our sales team members for assistance.

Can you provide alcohol?

Yes, we have a full selection of beer, wine, specialty cocktails, & liquor. Please ask one of our sales team members for assistance.

How long does setup & breakdown usually take?

This varies from one event to another and is dependent on many factors. Our sales team members can chat with you about specifics in regards to your event.

How can I taste your food?

Just ask! Our sales team members can schedule a tasting consultation with you at a time that works best.

Do you recycle & compost at your events?

Yes, we bring all the tools necessary to recycle & compost at every event. We also use biodegradable plates & cutlery.

Can you accommodate my guests who have special dietary needs?

Definitely. Our team of chefs is experienced in preparing special menus for common food allergies, gluten-free, vegetarian, vegan, & other dietary restrictions.

Are your ingredients organic?

We use as many organic products as possible including produce, nuts, grains, & dairy. We also have organic poultry, beef & other ingredients available. If you would like a 100% organic meal, we can provide that on a custom basis.

Can you give me a ballpark figure on how much it costs to cater?

Pricing is dependent on many variables, including menu selections, location & the specific needs of your event. Please contact us and we are happy to put together a proposal specifically for you.

Can I pick up my food?

Yes, we are located at 6201 Bolm Rd (78721). We can also arrange to have small orders ready for you to pick up at your nearby Whole Foods Market, whether it be downtown, in Bee Cave, or at any of our other Austin stores.

How far in advance do I need to order?

Generally we require 48-72 hours notice, but depending on the complexity of your event & quantities required, we may need more planning time. We have a limited selection of menu items that are available with less than 48 hours notice.

Can you provide floral & d├ęcor?

Yes, we are happy to coordinate florals on your behalf & can connect you with floral designers, decorators & lighting specialists.

What is your payment & cancellation policy?

Events under $2,000 require a payment method to confirm the order. Events above that amount require:

  • A $500 “save the date” deposit to confirm. This goes toward the balance of your event & is non-refundable.
  • No later than 30 days prior to the date of your event, we request a signed contract & 50% balance payment.
  • On or before the date of your event, we request payment in full, minus final adjustable charges (i.e. actual staffing hours).
  • Final guest count is due 14 days prior to your event. Any last-minute additions will always be taken under consideration.
  • For cancellations 30 days or more prior to your event, a full refund will be given minus the “save the date” deposit. For cancellations within less than 30 days of the event, refunds will be prorated based on the amount of notice, labor & products purchased for your event.